The Transportation Department has established a new rule that defines what constitutes a “significant” delay in air travel. This rule aims to provide clarity and consistency for passengers, airlines, and regulators when it comes to understanding and addressing delays in air travel. The new rule will help passengers better understand their rights and options when faced with delays, while also holding airlines accountable for providing timely and reliable service.
Under the new rule, a delay of 15 minutes or more is considered significant for domestic flights, while a delay of 30 minutes or more is considered significant for international flights. This definition will help travelers better understand when they may be entitled to compensation or assistance from airlines when faced with delays.
The rule also requires airlines to notify passengers of significant delays within 30 minutes of when the airline becomes aware of the delay. This notification must include the reason for the delay, the expected duration of the delay, and any compensation or assistance that may be available to affected passengers. This requirement aims to provide transparency and communication to passengers when faced with delays.
Overall, the Transportation Department’s new rule on defining significant delays in air travel is a positive step towards improving the overall passenger experience and holding airlines accountable for providing reliable and timely service. By establishing clear definitions and requirements for addressing delays, this rule will benefit both passengers and airlines by promoting transparency, communication, and accountability in the air travel industry.
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