Transportation Secretary Pete Buttigieg announced on Tuesday that the U.S. Department of Transportation has launched an investigation into Delta Air Lines’ handling of a global tech outage that impacted flights over the weekend. The outage, which occurred on Friday, caused significant disruption to Delta’s operations and led to widespread flight cancellations and delays.
Buttigieg expressed concern over the impact of the outage on travelers and emphasized the importance of ensuring that airlines have the necessary systems in place to prevent such incidents from occurring in the future. He stated that the investigation will focus on evaluating Delta’s response to the outage and determining whether the airline took appropriate steps to mitigate the disruptions caused by the technical failure.
Delta has apologized for the inconvenience caused by the outage and has been working to accommodate affected passengers by rebooking flights and offering compensation. The airline has also stated that it is conducting its own internal review of the incident to identify the root cause of the tech glitch and improve its systems to prevent similar incidents from happening again.
In response to the investigation, Delta has stated that it will fully cooperate with the Department of Transportation and provide any information or assistance necessary to facilitate the inquiry. The airline has pledged to implement any recommendations that may arise from the investigation in order to enhance its operations and ensure a more reliable travel experience for its customers.
Overall, the Department of Transportation’s investigation into Delta’s response to the global tech outage highlights the importance of maintaining robust and resilient systems in the aviation industry to minimize disruptions and ensure the safety and satisfaction of passengers.
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